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News

Customer advice regarding the Coronavirus

Wednesday, 20 January 2021

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

 

Are all your rental stations in Italy open?

As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.

 

Can I cancel a new or existing booking for free?

Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 working days.

Our flexible cancellation policy breaks down like this:

  • Free cancellation/full refunds on Pay Online (prepay) bookings up to 48 hours before the day your rental was due to begin
  • You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
  • If you have to cancel less than 48 hours before the day of your rental, you'll receive a full refund minus the lower of i) 2 days of your booking or ii) fixed fee depending on the country you booked in (£60, €65, CHF76)
  • No refund is provided in the case of no-shows and a fee may apply.
 

Are you taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitiser, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organisation and Ministry of Health website